Contact Us

We're here to help you chat with your database, create insightful collections, and write SQL queries using simple conversational language. If you have any questions or need assistance, please don't hesitate to reach out to us.

Contact Information:

• Email: [email protected]

For general inquiries or support, please email us, and we'll get back to you as soon as possible.

Privacy Policy

At Intelcave, we are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our business intelligence services.

Information Collection

We collect information necessary to provide our services, including but not limited to:

• Account information (name, email address)
• Database connection details
• Usage data related to query generation and collections

Use of Information

We use the collected information to:

• Provide and improve our AI-powered business intelligence services
• Generate SQL queries and create insightful collections
• Ensure the security and proper functioning of our platform
• Communicate with you about your account and our services

Data Protection

We take data security seriously. Your data is protected using industry-standard encryption and security measures. We do not sell or share your personal information with third parties.

Cookie Policy

We use cookies to enhance your experience on our platform. You can manage cookie preferences through your browser settings.

Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Changes to Privacy Policy

We may update this privacy policy from time to time. We will notify you of any significant changes via email or through our platform.

If you have any questions about our Privacy Policy, please contact us at [email protected].

Refunds and Cancellations

At Intelcave, we strive to provide the best business intelligence services powered by AI. We understand that circumstances may change, and we have established the following refund and cancellation policies to ensure fairness and transparency.

Refund Policy

For our Pro plan subscribers:

• We offer a 14-day money-back guarantee from the date of subscription.
• If you are unsatisfied with our service within this period, you can request a full refund.
• After the 14-day period, refunds are generally not provided for subscription fees.
• Usage-based charges (e.g., $1 per million tokens) are non-refundable.

Cancellation Policy

• You can cancel your Pro subscription at any time.
• Cancellation will take effect at the end of your current billing cycle.
• You will retain access to the Pro features until the end of the paid period.
• After cancellation, your account will revert to the free Explore plan.

Exceptions

We may consider exceptions to our refund policy in cases of:

• Extended service outages
• Significant changes to the service that negatively impact your usage

How to Request a Refund or Cancellation

To request a refund or cancel your subscription:

1. Log in to your Intelcave account
2. Navigate to the Account Settings or Billing section
3. Follow the prompts to cancel your subscription or contact support
4. For refund requests, please email us at [email protected] with your account details and reason for the refund

We will process your request as quickly as possible and communicate any necessary information via email.

If you have any questions about our refund and cancellation policies, please don't hesitate to contact us at [email protected].